Custom storybook FAQ: photos, printing and delivery
Do I have to upload a photo?
No. You tell us your child's name, age, and a few personality details — what they love, one word that describes them — and that's what the illustrated character is built from. A photo is completely optional and, if you choose to add one, it's used only to help guide the illustration style for your order. It is not sold or shared.
Is it safe to upload a child's photo to an AI app at all?
It's a fair question to ask before uploading anything, and child-safety researchers have flagged real concerns worth taking seriously: some AI platforms store or reuse uploaded images in ways families don't expect, and identifiable photos of children can end up circulating further than intended. Given those concerns, the more privacy-conscious choice with any personalized-gift service is to check whether a photo is actually required — and here, it isn't. You can get a fully personalized, illustrated storybook using only a written description of your child, with no photo upload at all, if that's what you'd prefer.
How does printing and shipping actually work?
Two formats, two timelines. The digital PDF is generated and emailed to you within minutes of ordering — nothing to wait on, nothing to ship, and you can read it immediately on a phone, tablet, or print pages at home. The hardcover option goes into production after you order and is shipped to your address once it's printed, so naturally it takes longer to land on your doorstep than the digital version does in your inbox.
What if the finished book isn't right?
Every order carries a 14-day money-back guarantee. If the finished book isn't something you're proud to read together, you can reach out within that window for a refund — no subscription to cancel, no free-trial fine print, just a straightforward guarantee tied to the one-time purchase.
Can photos be added after I've already checked out?
Yes. Since a photo is optional and only used to guide style, you can reply to your order confirmation email with a photo after checkout if you decide you'd like to add one, rather than needing to have it ready at the moment of ordering.
Frequently asked questions
Do I need to upload my child's photo?
No. The book is built from a description you enter — name, age and personality traits. A photo is optional and, if you add one, it's used only to help guide the illustration's look for your order; it is not sold or shared.
Is it safe to upload a child's photo to an AI app?
Child-safety researchers advise caution before uploading identifiable photos of children to any app, since some platforms store or reuse images in ways parents don't expect. Because a photo is optional here and only guides illustration style rather than being required, you can get a fully personalized book using only a written description if you'd rather not upload one at all.
How does printing and shipping work?
The digital PDF is generated and emailed within minutes — nothing to ship. The hardcover option is produced after you order and shipped to your address afterward, so it takes longer to arrive than the digital version.
What if I'm not happy with the finished book?
There's a 14-day money-back guarantee. If the finished book isn't something you're proud to read together, you can request a refund within that window.
Can I add photos after I've already ordered?
Yes — photos are optional and can be added after checkout by replying to your order confirmation email, since they're only used to help guide the illustration style.